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Every fleet has one thing in common: the need for a provider that’s invested in their success. You need someone to call day or night if you have a problem. You need experts who’ll work with you to tick the right regulatory boxes. You need devices that work as expected. You’d also probably appreciate easy-to-access documentation, training, educational resources, an online store for small items and a community to share knowledge. We provide it all—no charge.

 

Round-the-clock help

If you need help or have a question, call any time, day or night. We’ll answer.

Safety & compliance

Work with our experts who have the answers.

Quality, from start to ship

Our two fulfillment centers make sure you get it right, on time.

Call for one-on-one support, 24/7/365.

Most providers answer the phone during normal business hours only. Your fleet is more important to us than that. Zonar Customer Success has one passion—you. Our support professionals are more than problem solvers; they’re your advocate. Every professional regularly completes comprehensive, ongoing training to understand the products and the industries we serve, including yours.

Round-the-clock phone support

If you need help, call us any time of any day. Hold times are only about 4 minutes.

Email and chat, too

Email us, and expect a response (with resolution) within 2 business days. Chat online for a solution within 4 hours.

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A product is only as good as the people who support it. We have the most dedicated, caring, passionate support staff of any organization in the industry.

Bobby Smith, Director of Customer Support

Every self-support toolkit should be this full.

Some providers hand you their tech and call it a day. We’re always here to help, but we also set you up to be self-sufficient. Access our Zonar Support online portal for our complimentary suite of tools to get started, keep learning and problem solve.

  • Welcome Kit
  • Training and resources
  • Developer documentation
  • User manuals
  • Installation guides
  • Training videos
  • Release notes
  • Zonar Glossary
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In-house fulfillment means quality, start to ship.

When you order Zonar GPS technologies and associated equipment, our two U.S.-based Direct Order Fulfillment centers own the entire process of fulfilling your order. We customize the devices per your specifications, then pack and ship them your way.

Multiple checkpoints ensure your order is accurate and properly configured. If something’s not right, we fix it. This dedication to quality is part of our service. You don’t even need to request it.

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5 working days

Time to process configurable items per SLA

1.26 days

Average time it actually takes to process configurable items

24 hours

Average time to process most returned materials

Multiple quality checkpoints

Throughout the process to ensure quality and accuracy

 

Need it quickly? We do 3-day shipping.

Having one order fulfillment center strategically located on each coast means we can offer 3-day shipping to anywhere in the continental U.S.

More resources to make the most of your time.

One idea can spark a change that makes your fleet more efficient and effective. Your time is valuable, so we research the latest trends and innovative ideas so you can spend less time staying in the know. And, to help you make the most of your time, our online store is always open to find what you need, faster.

Easy online shopping

Find small but necessary items such as cables, cards and pieces of hardware.

Information in your inbox

Our newsletter contains new learning resources, partner information and industry news.

Online library of resources

Stay on top of industry trends, and find webinars, articles, infographics and white papers.